Respiratory Virus (COVID-19, Influenza and other cold viruses) Safety Plan
All our doctors and staff are making themselves available to you.
We are keeping our usual business and phone hours.
You can be seen in person but we also use telephone and video
appointments when appropriate.
YOU MUST HAVE AN APPOINTMENT.
Please call our office at 250-388-4211 for an appointment or
book on-line.
See the telemedicine page
for informationon how to have a "virtual" telephone or video appointment,
how to send photos, and important information about your privacy and security
when using e-mail.
For your safety we will try to keep our clinic free of
respiratory viruses like COVID-19, influenza, and others. These are the measures we are taking:
- All patients must have appointments. No walk-ins allowed.
- Any patient with SYMPTOMS of a respiratory virus infection or contact with known infected persons must let our staff or doctor know BEFORE their appointment. They may be given a special time to come in and have to follow special infection control procedures to be seen.
- Medical-grade MASKS are required by EVERYONE entering the building and our clinic with symptoms of respiratory virus. If you don’t have a mask, we will supply you with one. Infants and small children do not have to wear a mask but should remain in their parents’ arms, on their lap, or in a chair, stroller or car seat while in the clinic.
- Avoid touching anything in the clinic. You may bring your own books, magazines, and/or toys and take them home with you afterwards.
- Our clinic, waiting area, and exam rooms are well ventilated with a modern HVAC system.
- Shared exam room equipment will be wiped down (disinfected) after any patient with respiratory virus symptoms is seen .
- During examinations and procedures, the doctor will also wear a mask and maintain strict frequent hand hygiene.
- All doctors are fully vaccinated.
- Doctors or staff with any respiratory virus symptoms will stay home.
Symptoms of Respiratory Virus (COVID-19 and Influenza):
- fever or chills (temperature greater than 37.6 - we suggest you keep a thermometer at home)
- new all-over muscle aching
- new sore throat
- new cough
- new shortness of breath
- new runny nose or sinus congestion
If you are experiencing any of the above symptoms AND feeling worse than a normal cold, please call the clinic to speak to your doctor or phone 811. If you are feeling very short of breath, weak, or dizzy, call 911 for an ambulance.