You can book an in-person appointment by phoning 250-388-4211 or booking on-line by clicking here. Please note that only regular 10-minute appointments can be booked on-line. If you have more than one problem, need more time, or are trying to book a procedure or complete physical exam you need to speak to our staff at 250-388-4211. Additional appointments can be arranged if needed.

If you have a fever, cough, sore throat or other upper respiratory symptoms, please advise our staff. You will have to wear a mask in our office. We want to keep you and everyone else safe from infectious diseases. For more information please read our Respiratory Virus Safety Plan.

Please arrive on time for your appointment. Try to be understanding if your doctor is running late, as it is impossible to predict the urgent situations that occasionally arise.

You can book a telephone appointment by phoning 250-388-4211 or booking on-line by clicking here. If you have more than one phone number, state which phone number should be called. Please note that only regular 10-minute appointments can be booked on-line. If you have a new problem that needs to be examined or measured, then please book an in-person visit instead. If you have more than one problem or feel you need more time then you need to speak to our staff at 250-388-4211. Additional appointments can be arranged if needed.

At the time of your appointment, please be in a quiet place and check your phone to ensure it will alert you. For safety, please don't be driving! The call may be from a private number. Try to be understanding if your doctor is running late, as it is impossible to predict the urgent situations that occasionally arise. See Telemedicine for how to get the most out of your telephone appointment.

For those problems that cannot wait, just phone our staff at 250-388-4211. They will either fit you into an urgent access slot or pass a message to your doctor. Usually you will be contacted the same day and often be able to come in the same day. You are likely to get better, faster care if you speak to or see your regular family physician first rather than go to a walk-in clinic, emergency department or other telemedicine service.

Family members and friends are welcome to participate in your appointment. The doctor will not discuss your care with anyone without your permission so if you want a family member or friend involved in your care, it is best to have them present with you during the call or attend the appointment with you.

Please call as soon as possible if you won't be available for your appointment. This is a courtesy to your doctor, to the office staff, and to all the other patients waiting to be called or seen that day. This is especially important for any longer scheduled appointments.

Because of the work involved in scheduling appointments, if you are not available when called or fail to show up to an in-person appointment without canceling, you may be charged a fee.

Never miss an appointment! By supplying your cell phone number or asking our staff for a text reminder, our computer will automatically send your phone an appointment reminder 24 hours before all your future appointments.